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BC Human Rights Tribunal Awards Costs Against Complainant with Clearly Frivolous and Abusive Claim

Human Rights

As I wrote in a blog post in the spring of 2019, “in the Human Rights Tribunal of Ontario, there is no authority to award costs to a successful party, no matter how frivolous the other party’s position may have been. This can have dramatic consequences for how a party will approach litigation and what they may do in order to avoid costs that they know they will never recover, even if they have a legitimate legal position”.

I concluded that “in my humble opinion, our human rights tribunals should be given the power to award costs against parties where their positions were entirely indefensible”.

Sull v. PayPal Canada Co. (No. 2)

Interestingly, the British Columbia Human Rights Tribunal recently released a decision in which it penalized a complainant for blatant abuse of the system. In Sull v. PayPal Canada Co. (No. 2), the Tribunal found that the complainant had no legitimate basis for filing his complaint.

The Accusations

Sull accused a PayPal customer service representative of racial discrimination, alleging that he was called a “damn Paki” by the agent. However, a recording of the call clearly refuted the allegation.

The Tribunal took note of correspondence from Sull to Paypal’s lawyers, including:

Dear [counsel]

This has been fun. You are waiting to see if the dismissal [of my human rights complaint] happens. If it does not which it won’t, I will not be seeking just $2,500 USD anymore. In case you have not noticed, I’m not holding my breath on Human Rights. Although for a 0 cost before filing a small claim I got to:

    1. See your poker hand and put my case together for small claims.
    2. See your willingness to discuss and authorized amounts for settlement.
    3. Bleed more costs on Paypal (we are not even 1/5 there yet). By going this route first for $0 cost I got to increase the fees on paypals shoulders. Of course for any judgement not in my favor I would appeal and etc and keep milking costs on you before going to small claims. Reason being that in small claims this matter is cut and dry. In human rights it is not so if I got the judgment first your costs would be minimal.

The BC Human Rights Tribunal Decision

In its decision, the Tribunal noted that “It is improper to file a complaint based on an allegation of discrimination that the complainant knows to be false” and that Sull did not deny that he knew the allegations were false. The Tribunal found that Sull filed the complaint for improper purposes.

In BC, unlike in Ontario, the Tribunal has the authority to award costs, though it is done with restraint. In this case, the Tribunal ordered Sull to pay $2,000 toward Paypal’s legal costs.

The Benefit of Granting All Human Rights Tribunals the Discretion to Penalize Frivolous Claims/Defences

This is a perfect example of why it can be beneficial to give human rights tribunals the discretion to penalize complainants for frivolous complaints. Likewise, frivolous defences should be penalized in a similar manner. As we are often unfortunately forced to advise clients, a victory can be hollow when it comes at a substantial financial expense. That is why many parties settle rather than pursue a legitimate case.

I renew my statement that the Ontario Human Rights Tribunal, and the tribunals in all other jurisdictions, should be given the power to award costs against parties where their positions were entirely indefensible.


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